FAQ
Frequently asked questions
Everything you need to know before booking your transfer. Can't find your answer? Get in touch and we'll be happy to help.
How far in advance do I need to book?
We recommend booking at least 24 hours in advance to guarantee availability, though we can often accommodate last-minute requests — contact us directly by phone or WhatsApp for urgent bookings.
What payment methods do you accept?
We accept cash, major debit/credit cards, and bank transfer. Payment is typically collected at the end of the journey unless otherwise agreed.
What is your cancellation policy?
Cancellations made at least 24 hours before pickup are free of charge. Cancellations made later, or no-shows, may be subject to a fee — please contact us as early as possible if your plans change.
Do you provide child seats?
Yes, child seats and booster seats are available on request at no extra charge — just let us know the number and ages of children when booking.
How will I recognize my driver at the airport?
Your chauffeur will be waiting in the arrivals hall holding a tablet displaying your name or group name. We also track your flight, so we'll be ready even if it's delayed.
What areas do you serve?
Our main focus is airport-to-city and city-to-city transfers within Albania — including Tirana International Airport and the Albanian Riviera. Destinations aren't strictly limited to Albania, though: depending on your request, we can also arrange transfers further into the Balkans or elsewhere in Europe.
Is there a luggage limit?
Our vehicles comfortably accommodate standard luggage for the number of passengers booked. If you're traveling with extra bags, sports equipment, or need a larger vehicle, let us know in advance so we can arrange the right car.